How To Set Up BigCommerce

BigCommerce is an all-in-one e-commerce platforms that offers a wide variety of tools and solutions for businesses of all sizes. It provides users with a large amount of scalability and has some of the best built-in features of an e-commerce platform. BigCommerce can seem quite intimidating as a first time user, but follow the steps in our tutorial and you will have your website up and running in no time!

Step 1: Set Up Your Account

When first starting to use BigCommerce, they give you a 15-day free trial to try the software. To access this trial, simply go to the homepage and click the “get started” button in the top right hand corner. 

After that, you must fill out some information to get started. They will ask you for an email, a password, and some general information about your business. This will help BigCommerce set up your demo website. It only takes a few minutes after you submit all of the info to have your initial website created.

Step 2: Follow the BigCommerce Dashboard Tour

When accessing your new site for the first time, the BigCommerce dashboard will prompt you with the option to take a tour of your new dashboard. We found this tour to be very beneficial and will cover the basic layout of the software. It will cover topics such as marketing, sales, and how to manage orders for your business. 

Step 3: Store Name & Address

If these details were not entered at the start, the set-up wizard will prompt you to add this information. You can access this information by clicking on “Update Your Store Settings.” Under this section you will be able to add a name, address, phone number, and other contact information. 

In this section you are able to mark your site as “Down for Maintenance”. This will allow for your site to display this message until you are ready to unveil it to the internet and all of your prospective customers!

Step 4: Choosing Your Theme & Logo

The templates that BigCommerce offers for its users are known as “themes.” You are provided with two free themes. These themes are modern and responsible, but have fairly basic features. If you are looking for more options, there are themes that you can pay for. The price for paid themes range from a one time payment of $150 – $300 per theme. Paid themes offer more layout and options compared to the free options. If you are unsure about a paid theme, you can view what it would look like on your individual website before you purchase.

It is important to note that when you change from one theme to another, any customization will be deleted. This means that you will need to keep track of what you have been adjusting to your current  website before you switch to a new theme. 

On the left-side menu, right below themes, there will be a tab called “Logo.” Click this and it will allow you to upload your company’s logo. 

Step 5: Add Products

Now that you have set up your store to make it visually stunning, it’s time to add some products to the shelves.

To start this process, the first thing you need to create are the product categories you would like reflected on your online store. To add categories, click on “Product Categories” under the “Product” page. Your demo store will have some pre-loaded categories based on the type of store you chose. You can delete the ones you don’t need, and add others. Under each new category, you need to add a name, URL, and description to the category. 

Once you have your categories set, it’s time to add your products. First you need to click on the “Add” tab under the products drop-down menu. Once you click on this, you will see multiple different fields to add your product information. The most important aspects to add when first entering product information is:

Product Name 

Sku number 

Price

Product Image(s)

Item Weight

Item Variations

Product descriptions

After you enter a few products into your store, you can view them all in a list by “view” under the products drop down menu. Under this list you will also see the demo products that BigCommerce added, you can delete these the same way that you delete the preloaded categories. If you need any extra help loading products into BigCommerce, you can find more information here.

Step 6: Shipping Rates & Methods

It’s almost time to start selling products online, but you first need to figure out how you’re going to ship products to customers. To set this up, head over to “Store Setup” and then click on “Shipping.” 

The first set of information you are asked to enter is the businesses address. After that it’s time to set up what you would like to charge for shipping. Some business offer free shipping on all orders, or none at all. If you decide you want to charge for shipping, the easiest way to do it is by offering a flat rate shipping price. To set this up, you click on the “Flat Rate” shipping option, you can decide what you would like to charge for each order that you are shipping. 

While setting shipping up, you should also set up your payment options. BigCommerce offers its own payment processing service, or if you already have one set up, you can use that too. To find the payment options, click on “Accept Credit Cards & Paypal”. From here, if you would like to use BigCommerce’s payment service, you can set it up. If you already use Square, Paypal, or another merchant account, you can set it up below. 

Step 7: Store Information Pages

You are almost able to launch your website using BigCommerce! One of the last things you need to do is to fill out your store information pages. Having these pages will allow you to communicate your brand to customers and to help answer common questions. BigCommerce makes this process easy by providing a web pages section where you can customize information pages. A few of the most common store info pages are:

About Us

Contact Us

Shipping & Returns

Careers

Shipping

Returns

Order Status

Step 8: Launch Your Site

It’s finally here, the moment you’ve been waiting for! After following all the steps listed above, you’ve added enough information to launch your e-commerce website. Click on the orange button that says “Launch Your Store.” After you press this, your store will be live and you can start selling products! 

Choosing Your Plan:

Once you’ve decided that you want to host your website through BigCommerce, it will be time to decide what plan is right for you. Three different monthly plans are offered, standard, plus, and pro. BigCommerce also has an enterprise option, this is a custom option for larger businesses that are looking to take their growth to a new level. All of the plans have different features to help suit small startups all the way up to large corporations. You can find out more about the BigCommerce plans, here.

Additional:

BigCommerce offers helpful resources for consumers on their website. They send out a weekly newsletter that is filled with helpful tips, strategies, and news happening in the ecommerce world. If you are looking for more specific information, BigCommerce offers helpful guides that you can download, and free webinars to watch. All of these resources can be used to help better understand the software and how it can be used to benefit your business. To find out more about this additional information, click here. 

Wrapping Up

BigCommerce is a strong tool that can be used to take your business to the next level. It provides features that all businesses can use, at a top-tier price. The steps we have listed out above, will help you set up your website quickly and effectively. But these steps only scratch the surface of what BigCommerce is able to do. If you have any questions about setting up your new website with BigCommerce, feel free to reach out to our team.

The 6 Emails Every Ecommerce Store Needs

Consumers are becoming more alert and aware of what you send to their inbox. They are sick of spam email! Sending creative and strategic emails can ensure that your emails stand out among the thousands of emails received by your busy consumer daily. Creating captivating emails gives the consumer the incentive to open that email rather than continuing to scroll by. Sending effective emails will help increase traffic and sales to your website.

Who is this for: This article is for online businesses that are looking to increase sales and visits to their website from automated emails. This could be used by business owners, marketing directors, marketing agencies, and more. This article will help you understand why these emails are important and provide helpful tips to get started. It will also allow you to make adjustments to existing email templates to help you get the most out of every email.

Grab your Email Templates!


In order for new email campaigns to work you should have an established website with products or services that are available to customers.

Listed below are six of the crucial emails that will increase your email efficiency when sending them to customers. Under every email there will be examples and tips to help you get the most out of each email template. If you want additional examples, you can sign up for our templates here.

Welcome Email:

A welcome email has become a standard across online marketplaces. Shortly after signing up for an account, a websites newsletter, or making a purchase, the customer will receive an email thanking the customer and telling them more about their brand or service. Normally this will be the first official form of contact that a business will have with a prospective customer.

It is important to note that this email will set the tone and expectations for other emails you send in the future. This in return will help to influence the consumer to open future emails from you. What makes a great welcome email? Here’s what we think:

  • Promptness
  • Include a brief and appealing overview of your business
  • Be Gentle on selling products
  • Include brand imagery
  • Track open rates to see what is working and what is not
  • Offer opt-in rewards for signing up, such as a first order discount
  • Add social media information in the email

Welcome Email Example:

Listed below are a few examples of welcome emails. The first email is from Vermont Smoke & Cure. This email uses a pun to engage and make consumers see their sense of humor. The email has a nice photo highlighting the examples of the product that the company sells. It also shows how consumers can use the product, pairing meat with hummus and vegetables. Provided in this first email is a coupon code that can be applied for 10% off their first order, to incentivize a product purchase.

The next email is from Hulu, a movie and television streaming service. This email thanks the user for signing up and welcomes them to the service. It provides a concise overview of the service and then has photos to engage the consumer. Hulu also added a silly catch phrase at the bottom “Get your TV on” to encourage the customer to start using the service right away.

The welcome email sent by Uber, a transportation network company, is one of my favorites. It thanks the consumer and provides a short description of the service. It also includes a photo of the application, to give the customer an idea of what it looks like. A link is also provided so consumers can download and start to use the application immediately.

Abandoned Cart/Browse Abandonment:

No company benefits when a customer adds a product to their shopping cart, but doesn’t follow up with the purchase. The good thing is, it shows that the customer expressed interest in that product. Abandoned cart emails recapture the consumer’s interest and will hopefully create a sale. Some companies will send these emails a few hours after not purchasing, while others will wait a few days.  The ideal timing of abandoned cart emails depends on each company and the way that your customers engage with your emails. Below are tips and tricks to send successful abandoned cart emails.

  • Emphasizes “low quantities in stock”
  • Includes multiple photos of the product
  • Provides a link to access the abandoned cart
  • Gives contact information to answer any questions or doubts the consumer might have
  • Insert catchy phrases to pull the customer back into the process

Abandoned Cart Email Example:

Above is a simple yet effective email sent from AirBnB, a peer to peer marketplace where you can rent out houses and apartments. From previous searches on the website they were able to see what location/time frame the consumer was looking at. It is a friendly reminder to continue planning their trip and to influence the consumer to book through AirBnB. Abandoned cart emails are great because you can quickly adjust the elements to reflect the searches and experiences that other customers are searching.

This next email is from an e-commerce general store. The emails starts off with their logo, and immediately tells the customers that they left something in their cart. A photo of the forgotten photo is pictured to remind the customer of the exact. Paired with reviews of the product to help influence the customer and to show them the positive experience of others.

Grab your Email Templates!

Order Confirmation:

This is another standard that consumers are now expecting from ecommerce websites. Once an order is placed, it is important to quickly process the initial request and confirm the order to the customer. In this email you can describe the next steps in the order process and ways for the customer to track the progress of the shipment. Many companies will send an additional email once the item has been successfully shipped.

Order confirmation emails provide an opportunity for extra brand promotion. You could highlight similar products, or other services provided by your company. Here are a few tips to help you send order confirmation emails to customers.

  • Send them shortly after you receive the order
  • Thank the customer for placing the order
  • Give them ways to track the shipping/process
  • Include the order number
  • Provide a photo of the product they have ordered
  • Include opportunities for consumers to continue shopping

Order Confirmation Email Example:

This is an email that confirmed the purchase of concert tickets, making sure they display the appropriate artist and date. It added the order number and ways to reach out if there were any issues. It gave the customer all the information they needed and was easy to comprehend.

This receipt from Google is for the rental of a movie. It is similar to a traditional receipt that you would see in a storefront. But it still covers some of the important aspects we covered above. It thanks the customer and provides a description of the rental along with the total cost. Proving that your emails don’t have to be too fancy to be effective! Receiving an email receipt from an online purchase helps the customer keep track of their purchase for their records.

Post Purchase Follow Ups:

Following up with customers shortly after they have purchased a product is an important way to receive feedback on a product/service. You can provide features such as a place to put reviews, to help you sell products. In these emails it can be beneficial to highlight other products that are associated with the product(s) they purchased. Many follow up emails also have a link to direct the consumer back to the company’s main website. Below are tips to help you gain the most out of post purchase follow ups.

  • Send 3-5 days after the customer receives the product
  • Thank the customer for their purchase
  • Ask them to leave a review of the product
  • Provide a link to leave the review
  • Add related products to the email

Post Purchase Examples

Skylynx, a transportation service from Vancouver B.C. to Whistler B.C., sent a follow up email after I had traveled with them. It first thanked me for using their service, and asked me to leave a review of my experience. They didn’t provide any specific link, but they did provide examples of websites I could use to leave a review. It was sent about two hours after I had traveled with them, so they could receive immediate feedback on the experience.

This email was sent shortly after I received a new pair of reflective sunglasses. The company wanted to make sure that I was satisfied with the product, and provided the appropriate contact information for sending questions/complaints. Later in the email they asked for a review and provided the medium of which they would like it written. It was a short but sweet email to help make sure that I was happy with the product.

Educational Content:

These emails offers additional value for your customers while also increasing the feeling of commitment and care to the customer. It expresses your interested about their business and life and aren’t just using them to make some quick cash. The beauty of educational content is that it doesn’t need to follow any rules. It can be anything that you would consider beneficial for your customers and help your customers gain the most they can out of your brand.

You can write articles about multiple use products, show tests on products, best practices, or write a funny write up of how your company started. Educational content can take many mediums including film and writing. Here are some tips and tricks to sending out educational content emails.

  • Send these emails on a regular basis, one or twice a month
  • Include information not obvious to the consumer
  • Providing value to a diverse group of customers
  • Include photos for products
  • Have others in the office create content for these emails

We send out our own educational content emails bi-weekly. We call it Taco Tuesday and it’s filled with helpful marketing information. If you are interested in signing up, you can do so here. Below is an example of a Taco Tuesday we sent our a few weeks ago. We include blog posts, videos, and recipes to help add value to the emails we send. Below are two parts of an email that we sent out a few weeks ago.

If you are interested in getting our educational content, you can sign up here (insert hyperlink here).

Cross-Selling Emails:

Cross-selling emails can be a simple but effective way to persuade a customer to make additional purchases from your brand. By compiling previous purchases you can make useful recommendations for productions that complement or are compatible with their previous purchase. Below are tips to get the most out of your cross-selling emails:

  • Thank the customer for the previous purchase
  • Provide multiple additional items
  • Cross-sell similarly priced items
  • Include pictures
  • Add links to look at the products from the email
  • Make sure products are not drastically different in price

Cross-Selling Example:

This example below is from a shaving service that provides a monthly service to customers. This email sent is a reminder of what the customer was receiving, and provided additional products they could purchase. With this strategic model, a customer can add one, or multiple additional products to their cart. The more they purchase, the higher their investment in the brand becomes. This will lead to an increase in revenue for your company.

Grab your Email Templates!

Wrapping Up:

Emails are one of the easiest ways to increase conversion and traffic to your website from customers already in your system. All six of these emails have provided new options for you to follow up with the customer and keep them coming back to your business. Many of these emails can be automated, which will help you save time and ensure these emails are sent exactly when you want them to be. You can gain our email templates here (insert hyperlink) to start sending emails to customers right away.